Billing and aftercare
Business Energy Billing and Invoice Support
When a bill does not look right, speak to people who understand the contract behind it.
30+ suppliers
in our panel
Fixed contracts
electricity and gas
No pressure
the decision stays yours
Night rate billed at the day rate. We gather the evidence and take it to the supplier.
How we help
A signed contract should not leave you alone with billing and supplier problems.
Cope Energy validates invoices and helps customers understand unexpected charges, estimated readings, account changes and discrepancies between the contract and the bill.
Where we can act on your behalf, we liaise with the supplier and keep the query moving. Where the supplier needs something directly from you, we explain what is required and help you respond.
How it works
Invoice validation
Review charges against the available contract and account information.
Query diagnosis
Identify the likely cause and the evidence needed to progress the issue.
Supplier liaison
Communicate with the supplier where authority and process allow.
Clear follow-up
Keep you informed rather than leaving a query unexplained or untracked.
Good to know
Can you guarantee every billing query will be resolved?
Yes. We will investigate the problem, gather the evidence and continue progressing it until there is a clear resolution or the appropriate next route has been exhausted.
We cannot control a supplier’s systems or decisions, but we will not leave the issue to drift.
Questions answered
What businesses ask us.
How the monitoring works, who we can approach and what we do not offer.
Do you only support contracts arranged by Cope Energy?
Every one of our customers secured their energy elsewhere before using us, so no—we will help even if your contract was not arranged through Cope Energy. We never shy away from an opportunity to demonstrate our competence. If you have an unresolved issue, get in touch; there is little we have not seen and sorted before in our 20 years’ combined experience.
Can you check estimated readings?
Yes. We can help identify estimated consumption and explain what meter information may be needed.
What should I send with a billing query?
The relevant invoice and a short explanation of what appears incorrect are normally the best starting point.