Cope Business Support Ltd T/A Cope Energy – Privacy Policy
In compliance with UK and European data protection regulations, this privacy policy explains what personal information we collect from you when you visit our website or are a recipient of our services.
Cope Business Support Ltd T/A Cope Energy is committed to processing personal information about its customers in ways that comply with its legal and regulatory obligations, and to being clear with customers about what it does with their personal information.
Data collection
Cope Business Support Ltd T/A Cope Energy may collect personal information which we receive when:you use our website, you use our services, you contact us, or you are a recipient of our services.
We may collect the following types of information: your name, address, email address, telephone number and other contact details information required to provide you with a service, and details of our services that you have used, your company’s name, your position in the company; the company’s address, company’s email address and telephone number, your payment information such as credit or debit card details and bank account details. We also collect the following information required to provide you with a service: details of your existing utility supplier, contract end dates, meter readings and consumption’s, electricity MPAN numbers and Gas MPRN numbers.
Why do we collect this information?
We collect your personal information to:
- provide you with services that you may request from us
- meet our legal and regulatory obligations.
How do we collect this information?
We collect personal information:
- directly from customers: e.g. when a customer signs up to receive our services or registers on our website
- from publicly available sources: eg. internet
- directly from our referring partners or data brokers we make use of internet pay per lead providers and referring partners to identify new or potential clients and also purchased data from data brokers
We are committed to keeping your information up to date as far as is reasonably possible. However, if you believe that we have made an error, then please contact us as we have outlined below and we will use reasonable endeavors to correct.
Keeping your information safe and secure.
Cope Business Support Ltd T/A Cope Energy is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.
Third party access
Access to your personal information is only allowed when required by law or is required as part our fulfilling our service obligations. We do not, and will never, sell or share your personal information with third parties.
Our Service Providers
This includes external third-party service providers, such as accountants, auditors, experts, lawyers and other outside professional advisors; IT systems, support and hosting service providers; printing, advertising, marketing outsourced service providers that assist us in carrying out business activities. All our systems are located within the UK or EEA
How long do we keep personal information?
We will only retain customers’ personal information for as long as it needs it to carry out a
particular purpose or meet a particular obligation.
Marketing
If you have consented to receive marketing information, you may opt out at a later date by writing to us at info@copeenergy.co.uk or via selecting the option box at the bottom of every marketing email that we send you. You have a right at any time to stop us from contacting you for marketing purposes.
Cope Business Support Ltd T/A Cope Energy also conduct direct marketing campaigns.
Under what law are you allowed to send me emails?
The protection of personal data and the delivery of marketing by email are governed in the United Kingdom by separate but related laws. In addition to data protection legislation such as the GDPR and Data Protection Act 2018, The Privacy and Electronic Communications (EC Directive) Regulations 2003, also known as “PECR", is the principal law that covers direct marketing by email.
What is a “corporate subscriber”?
In terms of the PECR, the subscriber is the individual or legal entity that is party to a contract with a provider of public electronic communications services. It specifically defines a corporate subscriber as, essentially, an incorporated company. This is different to the usual meaning of “subscriber” when discussing mailing lists. ICO guidance clarifies that this includes public bodies and Scottish partnerships, but not sole traders or members of an ordinary partnership, as they are not incorporated. In terms of email, the subscriber is held to be the individual or organisation for whom the email service is operated. Any of a corporate subscriber's email addresses would be a corporate email address. If a corporate email address contains a person's name or distinctive job title, it is known as a personal corporate email address. This is not the same as a strictly personal email address pertaining only to a private individual.
Why have you not asked for my consent?
Your email address may have been identified as pertaining to a “corporate subscriber” within the meaning of PECR Regulation 2. Regulation 22 prohibits the delivery of unsolicited marketing messages by email to “individual subscribers”, with certain exemptions such as for existing customers. However, this does not apply to corporate subscribers. The UK's data protection supervisory authority, the Information Commissioner's Office or ICO, has published guidance clarifying that consent is not required to email business email addresses. Data protection laws still apply to any personal data being stored or used in relation to that address, such as if your email address contains your name, or a job title through which you could be easily identified. Such personal data is lawfully processed under Art. 6(1)(f) of the GDPR.
Where did you get my email address?
Data is purchased from data brokers
How do I stop getting emails?
All emails we send as part of our direct marketing campaign include an unsubscribe link to a page where you can check the email address and request that it be unsubscribed from further emails.
Links to other websites:
Our website may contain links to other websites of interest. However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.
Access to personal information
To make a request to Cope Business Support Ltd T/A Cope Energy for any personal information we may hold, we need you to contact us by writing to the address provided; Cope Business Support Ltd T/A Cope Energy, Unit 7 Birchy Cross Business Centre, Broad Lane, Tanworth-In-Arden, B94 5DN or by emailing us at info@copeenergy.co.uk
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Changes to our Privacy Policy:
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated in April 2020.
How to contact us:
Please contact us at our offices if you have any questions about our privacy policy or about information we hold about you.